DO YOU WANT TO FIND OUT WHAT ZIZU CAN DO FOR YOUR BUSINESS AND YOUR CUSTOMERS?
Breeze through our 2 minute video to discover what ZiZu* does.
*ZiZu was formerly referred to as S3: Self Service Solutions.
Your customers actually don't want to speak to you.
To put that into context, almost 70% of customers would prefer to resolve their issues on their own instead of having to contact you, spending precious time explaining their situation and what they want. Whilst this mainly applies in the transactional or retail sectors, there are also strong reasons for B2B companies to empower their customers – for example, reducing the pressure on internal resources answering repeat queries.
How has Blue Ocean Systems responded to this need?
We know how SMEs work, we understand the challenges they face, and we spend considerable time helping them to develop the most efficient processes and systems to run their businesses smarter with SAP Business One.
We recognised the need for self-service solutions and with this in mind, created ZiZu - a self service solution designed to help our clients better serve their customers as well as become more streamlined in a tightening economy.
What does ZiZu do?
During the sales process, your interaction with prospects and customers can be time consuming. At a time when the sales team wants to close a deal and move on to the next potential sale, they are often weighed down with endless documents and paperwork to complete (and we know that sales people are often not admin professionals!) ZiZu creates an alternative for your customers where they can:
- Quickly do a product search with specific details for each buyer
- Locate sales documents that they need, such as accounting details (instead of asking you to email them)
- Easily navigate the system with an attractive user interface
- Complete required steps of the sales process (reducing the need for your sales team to follow up as often)
- Analyse current and past transactions in an intuitive graphical way
- Access any information they may need 24 hours a day
Will customers and prospects feel abandoned without personal service?
ZiZu does not aim to replace human interaction in the sales process - sure, you can do that if you prefer. However for businesses and customers who still prefer that personal touch, ZiZu actually allows you to intensify your customer engagement. By freeing up time in your sales process that was previously spent on administrative tasks, you can spend more time on personal service.
We are seeing more and more demand to provide self-service options from our customers who, in turn, want to create better user experiences, add more value to their existing services, and maximise their resources in tight labour conditions. In fact, because ZiZu remembers every transaction and interaction, it provides a personalized service to each and every user.
Whilst face-to-face service with numerous lengthy pre-sales and sales meetings might still be required by certain clients, there is a growing need to make things happen quickly and effectively. Plus, when they experience the speed and ease of being able to obtain what they want, they are often quick to convert to the self service model. You will also find that with regular and repeat customers, their experience will become even more personalised because of the dynamic analytics models used in the solution.
What benefits will my customers enjoy?
- Immediate and accurate update on their sales orders – they don't have to chase you for updates when they can track it all quickly themselves
- Intelligent product searches based on your customer's unique criteria – they don’t need lengthy product presentations and meetings
- Access to download the required documents to complete their order from a single source of information
- Help with analysing their buying patterns through business analytics – you can provide value-add services and help them to stand out from their competition
- Keep in touch with ZiZu around the globe, around the clock, on any device.
How will I benefit?
Beyond pleasing your customers, ZiZu helps you to:
- Leverage cross-selling opportunities based on your customers' purchasing behaviour
- Free up your sales team from administrative sales processing and follow up tasks, enabling them to pursue and close more deals
- Plan accurately and proactively based on customer behaviour tracking - you will be able to approach clients at the right time to get a sale
- Become a provider of choice, thanks to the efficiencies you are creating for your customers and the experience you provide
With ZiZu, you can expect your costs to drop and sales to climb!
What's the ZiZu experience like?
Implementation is quick and easy because it leverages your existing SAP B1 concepts, and is fully integrated so there is no need to maintain a special, separate database with your product information.
Watch our video below to see ZiZu in action!