The Service Module in SAP B1

If your company provides support services to its customers, you can manage all activities related to those services using the service component.

For example, you can:

• Manage the interaction between service representatives and customers.
• Maintain information on service contracts, items, and serial numbers as well as customer complaints and inquiries.
• Monitor and manage the activities of your service department by using standard and custom reports that assist managers and support staff in their daily work.
• Optimize the potential of your sales and service departments and generate additional revenue by supporting business functions such as:
  • Service operations
  • Service contract management
  • Service planning
  • Tracking of customer interaction activities
  • Customer support
  • Management of sales opportunities
• Create a knowledge base of solutions for issues raised by your customers. You can manage this knowledge base according to your items; therefore, when a certain problem reoccurs, you can reduce the time required to solve it by searching for solutions by item.

Better business insights with SAP B1's Dashboards

Dashboards are an element of the cockpit, which present easy-to-understand visualizations, such as bar or pie charts, of transactional data from the SAP Business One database. Depending on the dashboard, data can be presented either as time-specific static snapshots or as refreshable visualizations.

SAP Business One delivers predefined crystal dashboards for financials, sales, and service modules. In addition, SAP Business One partners and customers can create their own dashboards.