Giving control back to your customers with self-service solutions

It might surprise you to learn that your customers don’t actually want to speak to you when they have an issue to resolve! To put that into context, almost 70% of customers would prefer to resolve their issues on their own instead of having to contact you and spend precious time explaining their situation and…

Discover analytics from the inside out

You may remember back in May that Blue Ocean Systems announced the first training course in cooperation with Lithan Hall Academy to help SMEs fast track their knowledge of SAP basics. The course had a great turnout and provided business professionals the opportunity to learn about the emerging ERP technology from SAP Business One Version for…

Want to get the most out of your SAP Business One and SAP HANA?

Blue Ocean Systems is always seeking ways to help local SMEs to maximise their business potential. We believe that when you make the decision to propel your business by implementing SAP Business One and SAP HANA, you should be supported in the best way possible. That means learning the full workings of all the tools…

What Role Do Text Analytics Play in the SME World?

SMEs might not include themselves in the Big Data and text analytics discussion because they think they are too small or don’t accumulate enough data to be considered ‘Big Data’. But Big Data isn’t just concerned with volume, but also velocity (the speed of change and how quickly it needs to be processed to yield…