7 Surprising and Worrying Statistics About Customer Loyalty
Did you know it costs you 6 to 7 times more to acquire a new customer than to retain an existing one? Are you putting in enough effort to keep your customers with you?
BOS team picks -> Drag & Relate
In our new series of posts, members of the Blue Ocean Systems team share their favourite SAP B1 features – and let’s face it, there are so many!
Giving control back to your customers with self-service solutions
It might surprise you to learn that your customers don’t actually want to speak to you when they have an issue to resolve! To put that into context, almost 70% of customers would prefer to resolve their issues on their own instead of having to contact you and spend precious time explaining their situation and…
Connecting your remote workforce to your customers
As our customers know, Blue Ocean Systems likes to be at the forefront of technology that enables organisations to run smarter. This includes new tools and applications from our partners that enhance the efficiency and effectiveness of SAP Business One. This week, we’d like to introduce our latest solution partner app – coresuite by coresystems.
Why You Need a Digital Capability Framework
Whilst the majority of companies probably acknowledge the benefits of today’s range of technologies, and most adopt some of those tools for everyday business processes, we know that there is still a significant gap in where those companies want their technology to take them, and where they are today. The reasons?
5 Ways SMEs Can Become Lean
Ford, Toyota and GE are companies synonymous with lean manufacturing. Their streamlined processes set the gold standard for factory production lines as organisations continue to strive for maximum output, with minimum resources and waste. But it’s no longer only factories and manufacturing plants that are running lean methodologies; SMEs are also recognising the numerous benefits…
How Many Ways Can My Business Scale?
The aim of any organisation is to achieve the ‘next level’ of growth, particularly amongst SMEs. More profit, bigger offices, increased headcount etc. are all the usual measures by which we assess how ‘big’ a company is and how far it has reached. At some point along that journey, SMEs might look to expand their…
Why Having Effective Inventory Management is Only Part of the Story
According to reports out this week, SMEs are still struggling with the ongoing manpower shortage and an increase in employee salaries and rents, while they also suffer declining profits. The results from an annual SME survey conducted by the Singapore Chinese Chamber of Commerce & Industry (SCCCI) indicate that 83% of the 645 companies surveyed…
Is your Organisation Part of the Connected Consumer Revolution?
The connected consumer revolution is upon us and while many companies are just coming to terms with the idea that Big Data can seriously impact their longevity, the need to develop data-driven strategies to remain relevant is becoming ever more urgent.
Customer Knows Best: But Are You Listening?
We’ve looked at various ways that SMEs can grow their business this year, and this post is less about growing a business in the traditional sense, and more about increasing and leveraging your engagement and interaction with your customer communities. Whether you find it sad, or exciting, gone are the days of only liaising…